The full OneContact CC experience, now in the cloud

All-in-one contact center. Cloud-native. Business-ready.

Run voice, chat, WhatsApp, video, and email from a single browser-based platform. A fully featured contact center, without upfront investment.

Request a demo Explore features
Channels
5-in-1
Upfront cost
$0
Seats
10–10k
Unified inbox
  • Amina W. Voice

    Incoming call · 00:42

  • Brian O. WhatsApp

    Is my order shipped?

  • Grace M. Chat

    Thanks, that worked!

  • Acme Ltd Email

    Invoice query #4821

  • Peter K. Video

    Requested a video call

AW

Amina Wanjiku

On call · 00:42

Hi, I emailed yesterday about a billing issue.

I can see your email here. Let me sort that out now.

AI assist

Customer has 1 open ticket. Suggest refund of KES 1,200.

Omnichannel

Every channel. One platform.

Customers choose how they reach you. Goomzo brings every conversation into a single, browser-based workspace.

Voice

Inbound, outbound and blended calling with IVR, ACD, call recording and smart routing.

Chat

Website live chat with canned replies, file sharing and seamless hand-offs between agents.

WhatsApp

Meet customers on the app they already use, with templates, media and full conversation history.

Video

Escalate any conversation to face-to-face video, right in the browser. No downloads required.

Email

Turn every email into a trackable ticket with SLAs, assignment rules and shared context.

Solutions

Made for the people who keep your contact center running

Goomzo fits the way real teams work. Whether you’re on the frontlines or behind the scenes, the tools adapt to you.

For agents

Clean, intuitive interface with AI-powered assistance. Fewer clicks, faster responses, and more confident service.

For supervisors

Live dashboards, historical insights, and quality controls that help you coach, track KPIs, and manage performance in real time.

For IT and operations

Quick deployments, secure cloud hosting (private or shared), and open APIs for CRM, ERP, and workforce integrations.

For growing teams

Start with the essentials and scale fast. Whether it’s 10 seats or 10,000, Goomzo grows with you.

Why Goomzo

Enterprise capability, without the enterprise overhead

A must-have for businesses looking to elevate their contact center operations and prioritize exceptional customer experiences in today’s digital landscape.

Cloud-native

Browser-based from day one. No servers to rack, no softphones to install. Your agents can work from the office, home or anywhere with a connection.

Zero upfront cost

A fully featured contact center without capital expense. Pay for the seats you use and add capacity as demand changes.

Exceptional CX

Every channel and every past interaction in one view, so customers never repeat themselves and agents always have context.

Pricing

Pay as you go. No contracts.

Simple monthly plans with no setup fees and no lock-in. Upgrade, downgrade or cancel whenever your team changes.

Bring your own SIP trunk. Connect the carrier you already use. Call minutes and carrier charges are billed by your provider, separately from your Goomzo subscription.

Starter

Small teams

Core call-center CRM

For small businesses starting with customer support or outbound calling.

KES 6,000 /month + VAT

Get started
  • Up to 5 agents
  • 1 tenant workspace and 1 call-center site
  • Contacts and customer management
  • Basic inbound and outbound calling on our cloud phone system
  • Click-to-call and browser phone widget
  • Call logs and call history
  • Basic agent dashboard and availability status
  • Tickets and basic interaction history
  • Basic queue and extension management
  • Email notifications and standard reports
  • Single administrator role plus agent access

Professional

Recommended

Complete call-center operations

For growing support teams, sales teams, and established call centers.

KES 10,000 /month + VAT

Get started
  • Everything in Starter
  • Up to 30 agents
  • Multiple queues, teams, and services
  • Inbound, outbound, and internal extension calling
  • Live calls, queue status, and agent monitoring
  • Advanced call and agent performance dashboards
  • Campaigns and contact-list management
  • Progressive outbound dialing
  • Call dispositions, wrap-up codes, and follow-up tasks
  • Advanced ticket assignment, priorities, and SLA tracking
  • Email-to-ticket and automated acknowledgements
  • Supervisor, team leader, agent, and administrator roles
  • API access, webhooks, and standard CRM integrations
  • Configurable reports and CSV exports

Enterprise

Large operations

Advanced and multi-site contact center

For large organizations, BPOs, distributed teams, and complex operations.

Custom pricing

Talk to sales
  • Everything in Professional
  • Custom agent capacity
  • Multiple sites, departments, teams, and queues
  • Predictive and progressive dialer capabilities
  • Advanced campaign scheduling and pacing controls
  • Skills-based routing and priority queues
  • Advanced wallboards and real-time supervisor monitoring
  • Call recording access and retention policies
  • Quality assurance evaluations and agent scorecards
  • Custom workflows, escalations, and automation rules
  • Custom API integrations and event webhooks
  • SSO, enhanced access controls, and audit trails
  • Custom reports and scheduled report delivery
  • Configurable retention, quotas, and service limits
  • Priority support and optional SLA commitments

Compare plan limits

Resource Starter Professional Enterprise
Agents 5 30 Custom
Supervisors 1 5 Custom
Call queues 2 10 Custom
Campaigns 1 10 Custom
Sites 1 3 Unlimited or contracted
API requests Basic Standard quota Custom quota
Call history 90 days 1 year Configurable
Recording storage Optional add-on Configurable Custom retention
Support Standard Priority Contracted SLA

Telephony minutes, concurrent calls, carrier charges and recording storage are billed separately from the software subscription.

Included in every plan

The essentials stay the same, whichever plan you choose.

  • Tenant isolation and authentication
  • Contact and customer records
  • Agent login and profile management
  • Cloud phone system connectivity and extension configuration
  • Basic call history
  • Ticket creation and customer interaction history
  • Tenant settings and subscription details
  • Usage monitoring and account notifications
  • Secure access controls and data export
  • Upgrade and downgrade at any time

Ready to elevate your contact center?

See how Goomzo unifies every channel in one browser tab. Get a personalised walkthrough with our team.

Request a demo Talk to sales

Contact us

Let’s talk about your contact center

Tell us about your team and what you need. We’ll get back to you within one business day with pricing, a demo, or answers to your questions.

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